Sansum Solutions
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About Sansum Solutions

Delivering reliable cleaning, caretaking and compliance services through great people, strong systems and long-term partnerships.

Founded in 2016 by Jason Woodcock and Gemma Sansum, Sansum Solutions brings over 25 years of combined facilities industry experience to organisations across the UK. Sansum Solutions was created with a clear ambition: to deliver a better standard of cleaning and facilities support through investment in people, training and strong operational systems. From our roots in Somerset, we have developed the capability to mobilise and manage contracts across England while maintaining the personal approach and accountability that our customers value.

“Employing great people who deliver exceptional service and build lasting partnerships with our customers”

Since Sansum’s creation, our growth has been carefully managed through strategic investment, strong leadership and a commitment to developing the right systems and processes to support our customers.

Led by our Directors and Senior Management Team, we have built a robust operational framework that enables us to deliver consistent, high-quality cleaning and facilities solutions across our customer base.

Our commitment to quality, environmental responsibility and health & safety is demonstrated through our ISO 9001 (Quality), ISO 14001 (Environmental) and ISO 45001 (Health & Safety) accreditations, supporting organisations across both the public and private sectors throughout England.

Award-Winning Service & Recognition

As an award-winning commercial cleaning, caretaking and compliance provider, Sansum Solutions is proud to have our commitment to service excellence recognised by leading business organisations across the South West.

These achievements reflect the dedication of our teams, our investment in high standards and our ongoing commitment to delivering reliable, compliant services for our customers.

Our recognition includes:

Somerset Chamber of Commerce Large Business of the Year Finalist – 2019 & 2022

Sedgemoor Business Excellence Awards – Large Business of the Year Winner – 2020, 2021 & 2022

Prestige Commercial Cleaning Company of the Year – South West Winner – 2020/2021 & 2021/2022

Somerset Chamber of Commerce Rebuild & Thrive Finalist – 2022

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Delivering Reliable Cleaning & Facilities Support Across England

Sansum Solutions provides professional commercial cleaning, caretaking and compliance services to organisations across England, with the capability to mobilise and manage contracts both regionally and nationally.

Our comprehensive service offering includes commercial contract cleaning, specialist deep cleaning, floor care, caretaking support, compliance services, washroom solutions, feminine hygiene services and point-of-use consumable supplies — providing our customers with a complete facilities support solution from one trusted partner.

We specialise in delivering tailored soft facilities management services across a wide range of sectors, including schools and academies, colleges and further education, retail, healthcare, manufacturing, automotive dealerships and commercial organisations.

Our approach is built around understanding each customer’s requirements and delivering solutions that are reliable, compliant and aligned with their operational needs.

Investing in the Right People

Our people are central to our success. To ensure we maintain the highest standards, we operate robust recruitment, screening and training processes for every member of our team.

All employees undergo comprehensive background checks through uCheck, including appropriate Disclosure and Barring Service (DBS) verification where required, alongside Right to Work checks as part of our commitment to safe and responsible recruitment.

Every team member completes a structured Health & Safety compliance training programme, including assessment and certification, ensuring they understand the required standards, procedures and responsibilities before delivering services on our customers’ sites.

By investing in our people, systems and processes, we ensure every contract is supported by trained, capable and professional teams dedicated to delivering the Sansum standard.

Testimonials

"Since appointing Sansum Solutions for all our cleaning requirements we have had no issues and have been very impressed with the professional service we receive. The standard of cleaning is extremely high and the cleaner appointed to our site is excellent.

Before appointing Sansum Solutions we used to spend a lot of time dealing with cleaning issues and complaints from staff with previous cleaning contractors. Sansum Solutions have taken away all that stress and for this reason we cannot recommend them enough."

Louisa, Assistant of Operations in Weston-Super-Mare 04/2019

"Since procuring Sansum since September 2019 we are completely satisfied with their performance. The staff are very friendly, punctual and we are always able to get in contact with them should we need to discuss anything.

We receive monthly visits and inspections from our Area Manager, who is very supportive, and the staff also receive regular training sessions."

Laura, School Business Manager, Wiltshire

FAQs

Sansum can provide full washroom supplies with a dispenser fitting service, feminine hygiene, window cleaning, specialist floor works, high level cleaning and infection control advice.

A mobilisation plan is created, worked through and delivered by the Sansum team ensuring all contractual requirements are met within set key deadlines.

As standard your Account Manager completes a monthly audit, this is vital in developing the service and customer relationship. This is supported further with additional service visits by the local area supervisor during the month.

Sansum are supported by uCheck this allows new employees to be screened ready for work within 72 hours.

The Leadership Team

Rachel Porter

Managing Director

Rachel oversees the strategic and operational running of the company on a day to day basis, she has extensive knowledge and experience in people management and her focus mirrors our values of employing fantastic people to deliver excellent service to our valued customers.

Rachel supports the Managers in the running of our contracts and will serve as the escalation point of contact if and when required, she will be present at all operational reviews as required, Rachel will also conduct regular service audits to ensure that we take a transparent and tangible approach to achieving service quality.

Gemma Sansum

Sales Director

Gemma complements the Sansum brand with her extensive practical knowledge of commercial contract cleaning, bringing valuable insight and expertise to her role as Sales Director. Alongside her operational understanding, she has a strong track record in gaining new business, building long-lasting client relationships, and consistently maintaining high customer expectations through proactive communication and service excellence.

Gemma also gained experience in Payroll and Pension Administration, which she has developed over the past 15 years. She is highly experienced in people management, TUPE processes, and operational systems, enabling her to support both clients and colleagues effectively while ensuring seamless transitions and sustained customer satisfaction.

Kim Clarke

Business Development Manager

Kim has an excellent understanding of the Sansum brand, having previously worked across a variety of departments, including compliance, customer KPIs, customer care, recruitment, and ISO accreditations. With over 30 years of customer service experience, she is a highly valued member of the Leadership Team.

As our newest Business Development Manager, Kim is responsible for driving growth, creating new business opportunities, and strengthening relationships to expand Sansum’s market presence. She is also committed to maintaining customer expectations, ensuring that every client receives a consistently high standard of service and support.

Carly Gray

Client Services Manager

With extensive experience across operations and leadership roles across multiple sectors, managing margin and budget performance, supporting multi-site teams, and delivering strong results.

My role includes customer KPIs, recruitment, client portal and website development, and maintaining ISO accreditations. Supporting regional managers with operational insights, driving continuous improvement, and ensuring high standards of compliance, safeguarding, communication and customer satisfaction.

Rebbecca Adams

Head of Finance & Payroll

With over 20 years of hands-on experience in payroll and accounts, I offer reliable, down-to-earth support you can count on. I’m AAT qualified and also hold a qualification in Business Management, giving me a strong understanding of both the numbers and the bigger picture behind running a successful business.
I’ve worked with a wide range of businesses, managing payroll and financial processes with accuracy, care, and full compliance. I take pride in making payroll simple and stress-free, providing clear information, and always being approachable when questions arise.
My aim is to build strong, long-term relationships by offering a friendly, personal service that gives you confidence your payroll and finances are in safe hands.

Marzena Zdrojewska

Payroll Administrator

With a background in administration and an AAT qualification, Marzena supports the financial operations of our cleaning services company by ensuring accuracy, compliance, and efficiency across all processes. She is responsible for daily payroll processing, maintaining clear and organised financial records, reconciling payments, handling invoicing tasks, and assisting with budgeting and financial reporting.
She takes care to ensure that all payments are correct, well-documented, and processed on time, contributing to smooth and reliable financial management within the business.

Debbie Parry

Payroll Administrator

Working within the Payroll and HR team. Part of her role is to process new starter packs, update all employee records as necessary and to ensure DBS checks are processed on time.

Latest Blog

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Sansum Solutions Group continues to promote the importance of working with our educational friends. In Wiltshire the ‘Cleanest Classroom Award’ […]

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Proud to serve

Ford
South Gloucestershire Council
NHS
Somerset County Council
Mini
Cyient
Edmundson Electrical
Wiltshire Council
Volvo
Dorset County Council
Spar
Porter Dodson
DAF
North Somerset Council
Strongvox Homes
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