About Us

Rachel oversees the strategic and operational running of the company on a day to day basis, she has extensive knowledge and experience in people management and her focus mirrors our values of employing fantastic people to deliver excellent service to our valued customers.

Rachel supports the Managers in the running of our contracts and will serve as the escalation point of contact if and when required, she will be present at all operational reviews as required, Rachel will also conduct regular service audits to ensure that we take a transparent and tangible approach to achieving service quality.

Gemma complements the Sansum brand with her extensive practical knowledge of commercial contract cleaning, bringing valuable insight and expertise to her role as Sales Director. Alongside her operational understanding, she has a strong track record in gaining new business, building long-lasting client relationships, and consistently maintaining high customer expectations through proactive communication and service excellence.

Gemma also gained experience in Payroll and Pension Administration, which she has developed over the past 15 years. She is highly experienced in people management, TUPE processes, and operational systems, enabling her to support both clients and colleagues effectively while ensuring seamless transitions and sustained customer satisfaction.

Kim has an excellent understanding of the Sansum brand, having previously worked across a variety of departments, including compliance, customer KPIs, customer care, recruitment, and ISO accreditations. With over 30 years of customer service experience, she is a highly valued member of the Leadership Team.

As our newest Business Development Manager, Kim is responsible for driving growth, creating new business opportunities, and strengthening relationships to expand Sansum’s market presence. She is also committed to maintaining customer expectations, ensuring that every client receives a consistently high standard of service and support.

As Operations Manager at Sansum Solutions, I oversee day-to-day service delivery while supporting our site teams and clients to ensure our cleaning standards remain exceptional. I am responsible for recruitment, client meetings, delivering training, and supporting multi-site management across the UK. I actively introduce new initiatives, champion innovative thinking, and focus on optimising efficiency across our operations. With previous experience as Operations Director for a national serviced office company, I bring a strong background in leadership, revenue generation, and customer-focused service. I’m passionate about developing people, recognising staff achievements, and creating outstanding experiences for every client we support.

With extensive experience across operations and leadership roles across multiple sectors, managing margin and budget performance, supporting multi-site teams, and delivering strong results.

My role includes customer KPIs, recruitment, client portal and website development, and maintaining ISO accreditations. Supporting regional managers with operational insights, driving continuous improvement, and ensuring high standards of compliance, safeguarding, communication and customer satisfaction.

With over 20 years of hands-on experience in payroll and accounts, I offer reliable, down-to-earth support you can count on. I’m AAT qualified and also hold a qualification in Business Management, giving me a strong understanding of both the numbers and the bigger picture behind running a successful business.
I’ve worked with a wide range of businesses, managing payroll and financial processes with accuracy, care, and full compliance. I take pride in making payroll simple and stress-free, providing clear information, and always being approachable when questions arise.
My aim is to build strong, long-term relationships by offering a friendly, personal service that gives you confidence your payroll and finances are in safe hands.

With a background in administration and an AAT qualification, Marzena supports the financial operations of our cleaning services company by ensuring accuracy, compliance, and efficiency across all processes. She is responsible for maintaining clear and organised financial records, reconciling payments, handling invoicing tasks, and assisting with budgeting and financial reporting.
She takes care to ensure that all payments are correct, well-documented, and processed on time, contributing to smooth and reliable financial management within the business.

Working within the Payroll and HR team. Part of her role is to process new starter packs, update all employee records as necessary and to ensure DBS checks are processed on time.

As the newest member of Payroll. Nikoletta is responsible for managing and processing payroll, ensuring accuracy, confidentiality, and compliance with company policies and government regulations. Her goal is to make sure every employee is paid correctly and on time, while also supporting payroll-related inquiries