Compliance & Quality Management

At Sansum Solutions, compliance is fundamental to the way we deliver our services. Through our partnership approach, experienced teams and robust management systems, we ensure every contract is supported by clear processes, consistent standards and ongoing improvement.

As an ISO 9001 (Quality), ISO 14001 (Environmental) and ISO 45001 (Health & Safety) certified organisation, we are committed to maintaining the highest standards across all areas of our service delivery, including commercial cleaning, caretaking and wider soft facilities management services.

Our Quality Management System ensures that our processes and procedures are regularly reviewed, monitored and improved. Where opportunities for improvement or non-conformities are identified, we take proactive action to address them and ensure our services continue to meet industry best practice and customer expectations.

Transparent Reporting & Continuous Improvement

We believe effective contract management relies on visibility, communication and accountability. Through our structured account management approach, we provide regular service reviews and detailed reporting to monitor performance and identify opportunities for further improvement.

Our reviews measure key areas including:

• Health & Safety compliance
• Staffing levels and resource management
• Service quality and operational performance
• Contract management processes
• Customer satisfaction and improvement actions

By combining experienced management, measurable performance monitoring and continuous improvement processes, Sansum provides customers with confidence that their cleaning, caretaking and facilities services are being managed safely, effectively and professionally.

Sansum will produce detailed management information reports demonstrating our compliance, these are available through our secure GDPR compliant Client online portal containing, as a minimum, the following information:

Management & Performance

• Monthly staffing analysis and resource planning
• Contract performance reviews
• Management support and communication records
• Customer feedback, complaints and corrective actions

Operational Management

• Cleaning schedules aligned to agreed specifications
• Staff training and development records
• Equipment inventories and stock management
• Waste management and recycling monitoring
• Cleaning store inspections and housekeeping standards

Health, Safety & Compliance

• Health & Safety training records
• PAT testing certification and equipment inspections
• COSHH documentation and Risk Assessments & Method Statements (RAMS)
• Compliance audits and documented audit trails

People Management

• Uniform and identification monitoring
• Right to Work and DBS compliance (where applicable)
• PPE management and availability
• Employee competency and training records

Quality Assurance

• Monthly quality audits measuring cleaning and caretaking standards
• Performance scoring with detailed customer reports
• Compliance inspections and certification reviews
• Site security checks, including keyholding and alarm procedures where applicable

Proactive Contract Management

Our experienced Regional Managers regularly monitor every contract through scheduled site visits, quality inspections and performance reviews. Working closely with our customers and on-site teams, they ensure service standards remain consistent while identifying opportunities for continuous improvement.

To maintain compliance and support professional development, all employees receive ongoing training through regular toolbox talks, refresher sessions and Health & Safety updates. This proactive approach ensures our teams remain knowledgeable, compliant and equipped to deliver the high standards our customers expect.