Compliance

Dedicated to providing excellent customer service through our signature partnership approach, combining this with our valued team workforce, Sansum are ISO 9001, 14001 and 45001 QMS certified and are passionate in ensuring that all our processes and procedures are regularly reviewed and monitored in keeping with our Quality Policy.  Any non-conformities found are assessed and improved upon with Sansum taking relevant actions to ensure that it continues to meet best practice whilst remaining compliant across our entire service delivery, from cleaning and caretaking through to site and soft facilities management.

As part of Sansum’s transparent account management process, Sansum will produce detailed reports evidencing all areas of compliance through conducting regularly service reviews which are measured by KPI’s ranging from staffing levels, health & safety, finance and management, operational systems and service performance on all our cleaning and caretaking standards.

Sansum will produce detailed management information reports demonstrating our compliance, these are available through our secure GDPR compliant Client online portal containing, as a minimum, the following information:

1. Finance and management – staff target hours breakdown per month, efficient use of systems in place, level of management support, complaints register together with actions and remedies;
2. Operational systems – Cleaning schedules aligned with grid specifications and a fully implemented training and development plan for all staff, equipment inventory and stock check maintained, cleaning cupboards organised and tidy with regular waste removal, sorted, compacted, recycled as appropriate;
3. Hygiene, Health & Safety – including completion of mandatory and ongoing training for health & safety compliance, all equipment regularly PAT tested, audit trails maintained and checked, COSHH and RAMS in situ (site folder check);
4. Staffing – uniform and ID for all staff regularly monitored and checked together with enhanced DBS checks and reference numbers available for customer. PPE supplies readily available for all staff.
5. Aesthetics and Standards – regular monthly quality audits are performed assessing cleaning standards, scoring each area, this is evidenced in a report to the client, lock up and alarm procedures carried out successfully, number of alarm call-outs if appropriate, keyholder registration maintained and all compliance checks and certifications audited.

Regular monitoring of the standards of cleaning and caretaking will be regularly maintained through our properly trained and competent Regional Managers.  This includes overseeing and ensuring that all training and development programmes are carried out regularly for all staff evidencing adherence to our Health & Safety policy in compliance with Health & Safety regulations. Refresher training by way of toolbox talks are carried out on a monthly basis as a minimum for all our cleaning and caretaking teams.